Technical Support

Illusive's Customer Success team is dedicated to providing the support you need to maximize the potential of the Illusive platform—and to proactively maximize your defense against attackers that break through your perimeter.

Illusive customers can login to our
Support and Customer Success Portal

Support Options

Whether your security team is large
or small, fully staffed or facing talent gaps,
we’ve got options to help you succeed.


  • 9-5 support via email and web
  • Self-service portal
  • Pro-level Knowledge Base access
  • On-line training access


  • 24/7 support via email, web and phone
  • Self-service portal
  • Expert-level
    Knowledge Base access
  • Assigned Customer
    Success Engineer
  • On-line training access

We’ve Got You Covered

In addition to technical support, Illusive and our channel partners offer solution guidance every step along the way to help you quickly achieve success and gain mastery of Illusive - from basic deployment to proactive reduction of your attack surface to defend your fast-moving business against high-impact cyberattacks.

Explore Our Professional Services >